I think as this was my first successful attempt in getting my parents finger prints for Jeevan pramaan life certificate,I felt the need to document and share the info. For this a startek biometric scanner need to be purchased from India.
1) connect VPN India singapore connection using Express VPN ($12) ( I am not sure if this is needed. there were also others who were able to make this work without it). Change laptop system date and time to match India time zone.
2) install jeevan pramaan app
3) Add Jeevan pramaan app to firewall list -> control panel , system & secuirty -> windows defender wall -> allow an app through windows firewall
4) Install and configure RD service (for biometric scanner startek)
https://acpl.in.net/RdService.html? use this link to download Windows Certified RD Service, install it. Then Dowload Windows support tools and install it which will provide the device drivers for the scanner. follow these steps as needed from this document - https://acpl.in.net/assets/pdf/WINDOWS_RD_SERVICE_INSTALLATION_GUIDE.pdf for steps 1.SETUP FM220 RD SERVICE , 2. SETUP FM220 RD SERVICE SUPPORT TOOLS. you have to run these 2 steps for sure successfully as per the guide for RD service to work properly. no need of https setup (4 and 5 not needed). step 6 just verify that service is running on ur laptop
5) For Biometric scanner - if itis getting error message like error registering device support warranty expired pls renew, then go to this website -
https://www.acpl.in.net/fm220_entry/DEV_SUB_EXTN.aspx
Fill as needed and pay 500 rupees and register the device . you can use PhonePe
6) Then the last few final action steps - Have Aadhar id, pramaan id, otp number phone, an email ready for all below actions. follow steps on jeevan pramaan user manual. its very helpful
First register for operator.
7)Then next step is register for pensioners.